Hero or Villain? Coporate A**holery – The Origin Story

Corporate a**holery, a term I coined last month in this post, is the act of being a corporate A**hole, or refusing to brush things off as a one time thing and insisting on getting your just comeuppance.

I tried to wonder when my path towards corporate a**holery began, what was my trigger event that set me upon the path of demanding I receive my rights as a consumer. I thought long and hard, and finally, in a whimsical moment, the answer was revealed to me.

Eureka

It all started in 2006, when a young me ventured towards the Vodafone branch in City Stars Mall, Cairo, Egypt. I was but a wee stud of 20, almost upon graduation from university, with a dream in my heart and hope in my eyes. I stopped by Vodafone to pick up a recharge card. As I was short of change, I paid the man a LE100 note for a LE50 recharge, expecting LE50 in change. The CSR, a woman, asked if I had change, which I did not. She then proceeded to ask her colleagues for assistance. A shady looking character, bedecked in their uniform, came forth and produced notes that seemed to have been wrestled by him from the nether regions of street mongrel.

Not being a stranger to living in Egypt, where shop keepers have the right to refuse acceptance of notes deemed unfit for human consumption, a right they enjoy exercising with reckless abandon, I refused to accept the tattered toilet paper and insisted on fresher currency. My CSR, the woman, again looked distraught, to which point the shady individual comes back and asks me what I purchased, I told him it was a LE50 card, he asks for it back, then gives me back my LE100.

My initial reaction was shock. I walked out of the branch, by the time I got to the first left turn something snapped within my mind, and a path appeared. This was my calling. I would become the corporate a**hole and standup for the little guys like myself who get shunned from purchases by annoyed CSRs.

I turned in my tracks and marched back into the branch, demanding that Shady (lets call him that) reveal himself to me, I took a look at his name tag, made a mental note, then dialed customer service to lodge my first (of many to follow) corporate complaint.

A hero was born…

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Or was I a villain?

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You decide.

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