Praising Outsourced Nokia

Lets face a simple truth: Nokia dominates the mobile phone industry.

We have all had problems with Nokia ofcourse; I recently bought an n97, the business-mans phone. Everything was swell, until a few days after my birthday, when my phone decided to go haywire and delete an accumulation of over 3000 txt messages, dating back from when I first started using “smart phones”.

A tragic loss.

The reason it was such a blow was that, I didn’t do anything wrong with the phone! Suffice to say, I was ticked off. I lost my latest birthday messages from family & loved ones.

As any warm-blooded consumer would do, I decided to make my voice heard, and on April 29, 2010, I shot an email to nokia HQ informing them of their products deficiency.

Fastforward to today, and my phone rings with an international number. Enter the outsourced Nokia Service!!

I never would have believed it, even after watching Slum Dog Millionaire, but its true, all multinational companies are outsourcing their call center function to India! I was put on with a delightful chap who asked what had happened since I sent my email, and that he was sorry as unfortuantely, messages stored on the phones mass memory are not kept in the Nokia Databases.

It has just dawned on me, violation of privacy? My messages, had they been saved on the SIM or the phone memory, would be accessible from over there?

Never-the-less, it was delightful to hear from Nokia, as a consumer, I take pride in knowing that my complaints are acknowledged.

In the end it was decided that naught can be done to save my messages (in actuality, I only lost the messages I had accumulated since February, as the really precious memories from 4 or so years ago, are safely stored on my other phones; nokia 6680 and n95).

Praise Nokia..

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