@SouqKuwait go the extra mile for customer satisfaction

It is amazing to see the initiative taken by certain individuals representing their companies in order to clarify customer misunderstandings and resolve issues in a timely, friendly and efficient manner.

In that regard I would like to stress that Souq.com go the extra mile to ensure customer satisfaction.

In my last post I mentioned an altercation that occurred with my latest souq.com purchase. Almost immediately after the post was published I received a tweet from them with a lengthy explanation to each and every one of my 3 issues.

At the moment the customer contact form is undergoing updates hence my initial complaint was delayed upon receipt.

As for my issues with the product, the charming rep informed me that that too would be quickly resolved.

Many thanks to souq.com for their follow up.

Let this be a lesson to customers and companies alike; speak your mind and listen to your customers.

Now if only the Kuwait municipality was as cooperative!

August 2011 ( View complete archive page )

September 2011 ( View complete archive page )

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