Update: The complete unprofessionalism of @BankBoubyan social media handler

The first law of Customer Service: The customer is ALWAYS right.

However, it would seem the CSR agent in charge of Boubyan Bank’s social media account (on Twitter) was absent the day they taught that class.

Here is an article I wrote 5 years ago regarding CSR at another bank in Kuwait, The Commercial Bank (link) entitled “Customer service, The Commercial Bank of Kuwait has it right!”. So you know I am not specifically targeting Boubyan Bank, I am merely a dissatisfied potential customer voicing my indignation.

How does Boubyan Bank choose to respond?

@KFHgroup @Gulf_bank @warbabank @NBKpage @AltijariCBK

When I tried to respond to that tweet today, I found out it was deleted.

Shame on you for responding on behalf of a corporation with the wherewithal of an infant.

August 2011 ( View complete archive page )

September 2011 ( View complete archive page )

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