Wataniya Woes

It is traditional upon returning from a vacation to be confronted with a few minor hiccups that require immediate attention. You may have a leaky faucet, or the leftovers you kept in the fridge could be a colony of fungus. Whatever the calamity, it is always best to tackle these adversities with an open mind.

Upon returning from my vacation, I was victim to a double whammie. Both my home phone and my mobile phone were disconnected, simultaneously! How did this grave injustice happen? That is not the point, dealing with it however, is the gist of the post.

I have a postpaid Wataniya Line. I set a maximum limit that I am not allowed to cross, to sort of control my calling urges (especially international). I was under the impression that, so long as I did not cross that threshold, I was safe. I thought wrong.

Given that my significant other is abroad at the moment, we converse mainly in the Cyber World, through Facebook, Whatsapp, Googletalk, Skype etc. I do send the occasional text every now and then, so my mobile bill was stagnant for the past 5 months. As it had not approached the limit, I thought why bother to pay now, we’re still in the green.

You can guess my bewilderment at being cut off. I thought, no matter, I will merely log in to my NBK account and pay as I always used to. NBK has a minimum payment of 20KD, so I ok’d the payment and waited.

And waited. And waited. And waited.

Nada. Zilch. Nothing. Still barred.

I called Wataniya to give them a piece of my mind, and found out that the payment had not been received yet. I called the bank and was told by a very helpful CSR that the payment would take 3 days to clear, and that if I was in a hurry, I should print the statement and fax it to Wataniya to get them to speed the process up. She had gone above and beyond the call of duty and for that I am grateful to NBK for their CSR.

I did just that, called up the Wataniya guys and faxed em the statement, and instead of waiting for 3 days, it was done it 2. Yipee.

At least now I can call again!

Let that be a lesson to you, never pay any bills through NBK Online, as the delay time will cost you dearly. I even used to pay my home telephone bill through NBK! I learnt my lesson this time though and instead went to the Ministry of Communications website and paid directly through there.

Still waiting on the telephone line to be operational again.

Moral of the story is: always pay online through the proper portals!

Wataniya Telecom


August 2011 ( View complete archive page )

September 2011 ( View complete archive page )

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