@xcitealghanim have ta great Service Center!

Now usually I don’t do this but uh…

We’re writing something good about something that happened in Kuwait!

No no, we usually do, I even go out of my way to send recommendations about employees that perform good service.

Anyhoo, my dad had bought me a rice cooker from Xcite. One fine day as I was transporting said rice cooker it fell to the ground and the area near the button got dented.



As the damage was self-inflicted, the “warranty” technically should not fly. I had considered just going out and buying a replacement so that my parents don’t find out I broke it, then I decided to bite the bullet and take the rice cooker to the service center (as I was simultaneously going for another item).

I get to the service center on Saturday morning and take two numbers – one for Mobiles and one for electronics. I hand in the rice cooker, the lady asks if I have the warranty, I told her as I dropped it, I don’t think the warranty would work (ever the Honest Abe), she asks for the mobile number through which the item was purchased, I gave it to her, she looks through her system and sure enough finds the item in my list of purchases.

She stamps the worksheet as “Warranty”, at first I thought it might be a mistake, so I left and waited for their call.

Sure enough, on Monday they contact me and say the item is ready.

I collected it yesterday and kept waiting for someone to ask me to pay something,, nobody did!

This is a great way to check for warranty, as opposed to requesting us to keep hold of the multiple paperwork involved in any purchase.

I have visited the Panasonic (i.e. BEST) service center several times, each time they request a “downpayment” for the technician to “meddle” with the device, just to have a look at it.

XCite, hope this is paving the way for your service center revolution, as currently the majority of complaints against you are regarding returns and what not’s.


An enriched Customer

August 2011 ( View complete archive page )

September 2011 ( View complete archive page )

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